Refund and Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method with a receipt or your order number.

Please note the following exceptions to our return and exchange policy:  

  • Discounted item sales are final and cannot be returned or exchanged. 

  • All essential oils, body care products, sprays, incense, herbal or tea products, sales are final and cannot be returned or exchanged. If you are dissatisfied for any reason with your purchase, please contact us.

  • Items with an original product package (i.e., tarot deck box) must be returned in original, undamaged packaging.

  • If original product packaging is damaged beyond the condition to restock and sell, we will gladly issue store credit. This is decided at the discretion of Wisteria and Willow.

  • A 20% restocking fee will be assessed on returned items with minimal damage to original packaging in some cases in lieu of a store credit. This is decided at the discretion of Wisteria and Willow.

  • Returned items must have no visible signs of wear or use and a receipt or your order number to receive a full refund along with the original method of payment.

To initiate a return or exchange please contact us at connection@wisteriaandwillow.com with your order return/exchange details and proof of purchase.

It is your responsibility to contact us within the 14-day grace period initiate the return process.

Once we have verified your return or exchange, we will email you a return label and instructions.

Any packages received damaged MUST be reported immediately upon receipt. We have one day to file a claim with shipment company if damage was caused during shipping.

Readings and Sessions:

All sales are final for any session, class, or workshop provided by Wisteria & Willow.

Appointments can be rescheduled up to 6 hours before the scheduled appointment time.

Any missed appointments will not be refunded or rescheduled.

Cancellations can be made up to 24 hours prior to appointment time and will be incur a 15% cancellation fee. The refund will ONLY be applied to the original form of payment.

Contact Us:

Please contact us with any questions regarding your return or refund at connection@wisteriaandwillow.com.